Comments on: Y Combinator Challenge #24 – A Buffer Against Bad Customer Service http://astartupaday.com/2008/09/16/y-combinator-challenge-24-a-buffer-against-bad-customer-service/ Each day I'll post an idea for a new Web 2.0 startup Wed, 03 Mar 2010 00:13:45 +0000 http://wordpress.com/ hourly 1 By: Kevin http://astartupaday.com/2008/09/16/y-combinator-challenge-24-a-buffer-against-bad-customer-service/#comment-3575 Kevin Thu, 18 Sep 2008 06:08:36 +0000 http://astartupaday.wordpress.com/2008/09/16/y-combinator-challenge-24-a-buffer-against-bad-customer-service/#comment-3575 Great ideas, Guy - I especially like the callback idea. Great ideas, Guy – I especially like the callback idea.

]]> By: Guy Roesn http://astartupaday.com/2008/09/16/y-combinator-challenge-24-a-buffer-against-bad-customer-service/#comment-3573 Guy Roesn Wed, 17 Sep 2008 11:26:48 +0000 http://astartupaday.wordpress.com/2008/09/16/y-combinator-challenge-24-a-buffer-against-bad-customer-service/#comment-3573 Nice, but as Julio noted, you'll end up having a customer service problem of your own. Bad as they are, the big companies do have the scalability advantage... However, you could specialize in a niche that isn't large enough to get attention from the large companies but is still profitable on a small scale. Classic examples are to serve as a "customer service buffer" for foreign language speakers, people with hearing or visual disabilities or anyone else with some kind of special need. I'm still waiting for that simple service which just calls me back the moment a customer service rep actually answers the phone, and saves me from having to wait in the queue. Nice, but as Julio noted, you’ll end up having a customer service problem of your own. Bad as they are, the big companies do have the scalability advantage…

However, you could specialize in a niche that isn’t large enough to get attention from the large companies but is still profitable on a small scale. Classic examples are to serve as a “customer service buffer” for foreign language speakers, people with hearing or visual disabilities or anyone else with some kind of special need.

I’m still waiting for that simple service which just calls me back the moment a customer service rep actually answers the phone, and saves me from having to wait in the queue.

]]> By: Julio Nobrega http://astartupaday.com/2008/09/16/y-combinator-challenge-24-a-buffer-against-bad-customer-service/#comment-3570 Julio Nobrega Tue, 16 Sep 2008 17:14:47 +0000 http://astartupaday.wordpress.com/2008/09/16/y-combinator-challenge-24-a-buffer-against-bad-customer-service/#comment-3570 And who'll deal with the agents? :p And who’ll deal with the agents? :p

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